CONTACT SUPPORT
A clear path
to getting help.
Need help signing in, finding a report, or using the field app? Tell us what happened and which workspace you're using.
support@velocireport.com
Send your request here. No email app is needed.
COMMON QUESTIONS
Start here.
A few steps for common account and reporting questions.
My account is locked after sign-in attempts.
After five failed login attempts, contact support@velocireport.com to request restored access. Include your sign-in email and organization. Waiting or resetting your password does not remove this lock.
Where do I start with my account setup?
Use the company setup guide for employee invitations and report payments, or the AHJ setup guide for forms, filing fees, and Stripe payouts. Help & tips in your workspace keeps the relevant setup links together.
I need to set or reset my password.
Open the sign-in portal, enter your email, and choose “Set or reset password.” If your account is locked or you still cannot sign in, contact support.
How do I download or update the Android app?
Open the protected download page in your browser and sign in with your approved account. Confirm the download, then install the update over your existing app to preserve saved work. If an older in-app updater cannot download, use the browser instead. For a new invitation or help with access, use the support form above.
A report has not appeared in the receiving workspace.
Confirm that the field device is connected, the report has synced, and the required submission is complete. Include the report reference, approximate submission time, and any error message when contacting support. Your account permissions determine which records you can view.
A report payment was declined. What should I do?
The company owner should open Report payments to check the payment status and saved card. Replace the card or complete cardholder verification if requested. The report’s payment rejection resolves when payment succeeds. For a refund request, select “Refund request” in the support form.
Do I need a subscription?
No subscription is required, and there is no monthly report allowance. Only applicable report submission fees are charged. Each payment includes the AHJ filing fee and the platform report fee. Review the total in Report payments before authorizing payment.
EXPLORING VELOCIREPORT?
Talk with Sales.
Discuss your workflow, arrange a product walkthrough, or plan account setup.